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FAQ

Frequently Asked Questions Questions

Tour Information

Our popular destinations include:

  • Sintra
  • Cascais
  • Cabo da Roca
  • Fátima
  • Nazaré
  • Óbidos
  • Porto
  • Algarve

Hotel pickup availability depends on the selected tour. Private tours usually offer flexible pickup options, while some group tours start from a central meeting point.

Our tours are mainly available in English. Other languages may be available depending on the selected experience and availability.

Yes. Payments are processed securely through trusted providers such as Stripe and PayPal.

Tickets & Attraction Booking

Yes. We provide support for popular Lisbon attraction tickets and experiences through trusted booking partners.

For selected attractions, skip-the-line ticket options may be available. Contact us to check availability for your preferred attraction.

Yes. Direct bookings through City Tours Lisbon may include exclusive local offers and special benefits depending on the service.

Payment

Payment options depend on the service selected. For some direct bookings, local payment options may be available.

For selected services, cash payment in Lisbon may be available. Please contact our team before booking to confirm.

Cancellation & Changes

Cancellation and modification policies depend on the tour or service selected. Please check the booking conditions or contact our support team.

In case of weather conditions affecting the experience, we will provide the best possible solution according to the tour conditions.

Customer Support

You can contact us through WhatsApp, email, or our website contact form. Our team is ready to help with bookings and travel questions.

We combine local knowledge, comfortable travel solutions, and carefully selected experiences to help visitors discover Lisbon with confidence.